K-Core
Support
K-Core helps adults build a safe, consistent pelvic floor training habit on iPhone and Apple Watch. If you need help with setup, syncing, subscriptions, or privacy, this page is the right place to start.
These sections cover the issues users usually need help with before contacting support.
Make sure you are using the latest App Store version and complete onboarding before your first session.
Health integration is optional and requires explicit permission from Apple’s Health settings.
K-Core works best when the watch companion is installed and updated alongside the iPhone app.
If premium access does not appear after reinstalling or switching devices, use the restore option inside the app.
Structured sessions help users build consistency instead of guessing what to do next.
Run sessions with a more lightweight experience directly from the wrist.
Track routine history and keep momentum without a complicated setup.
K-Core keeps app data local-first, uses Apple-managed sync where available, and avoids advertising-style data use.
No. K-Core is a wellness and fitness app designed to support routine-building for pelvic floor exercises. It is not a medical device and does not replace professional medical advice, diagnosis, or treatment.
Open the premium or upgrade screen inside K-Core and tap Restore Purchases. If the issue continues, confirm that your device is signed into the same Apple ID that made the original purchase.
Open Settings → Privacy & Security → Health → K-Core and make sure the needed permissions are enabled. If you recently reinstalled the app, reopen K-Core after updating those settings.
Check that both iPhone and Apple Watch are on supported software versions, confirm the K-Core watch app is installed, and open the iPhone app once after updating. Keeping both devices nearby and unlocked can also help initial sync.
In the Apple Watch app, Workout Cues controls the cues K-Core plays during a workout. No Workout Cues turns off K-Core’s intentional workout cue taps and sounds. Taps Without Sound uses wrist taps without app sound cues. Taps + Sound adds sound cues, and Hold Start/End Only keeps cues minimal.
To mute Apple Watch alerts and sound effects more broadly, press the side button on Apple Watch to open Control Center, then turn on Silent Mode. Apple Watch may still use haptics depending on your Sounds & Haptics settings, and media volume is controlled separately.
Stop the workout and avoid pushing through pain. K-Core is for general wellness only. If you have symptoms, pain, post-surgery concerns, pregnancy-related questions, or other health issues, please consult a qualified healthcare professional.
K-Core is designed with a local-first architecture. Health access is optional, and the app does not sell personal data. Read the full details on the Privacy page.
K-Core is intended for general fitness and wellness purposes. For diagnosis, treatment decisions, pelvic pain, recovery concerns, or other medical questions, please talk to a licensed healthcare professional.
For account, purchase, privacy, or app questions, contact the K-Core support team. Include your device model, iOS/watchOS version, and a short description of the issue to help speed things up.
For faster help, include your device model, iOS/watchOS version, and a short description of the issue.